Refund policy

Ben’s Coffee Company — Return & Refund Policy

Effective Date: May 20, 2026

Website: https://www.benscoffeecompany.com

At Ben’s Coffee Company, we take pride in delivering premium coffee, tea, and specialty beverage products with freshness and quality in mind. Your satisfaction is important to us, and we work hard to ensure every order arrives in excellent condition.

Please review our Return & Refund Policy below.

Returns & Refund Eligibility

Due to the perishable nature of coffee, tea, and food-related products, most opened consumable products cannot be returned.

However, we will gladly assist customers if:

  • Your order arrives damaged

  • You receive the wrong item

  • Your order is defective

  • Your order is missing items

  • Your package is lost during shipping

  • Your coffee or tea arrives with a quality issue

If you experience any issue with your order, please contact us within 7 days of delivery.

Non-Returnable Items

The following items are generally non-returnable:

  • Opened coffee products

  • Opened tea products

  • Consumable beverage items

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom orders

For health and safety reasons, we cannot restock or resell opened consumable products.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us within 7 days of receiving your order.

Please include:

  • Your order number

  • Photos of the damaged product or packaging

  • A brief description of the issue

Once reviewed, we may offer:

  • A replacement product

  • Store credit

  • A partial refund

  • A full refund

depending on the situation.

Refund Processing

Approved refunds will be processed back to the original payment method used during checkout.

Please allow:

  • 3–7 business days for processing

  • Additional time depending on your bank or credit card provider

Shipping charges are generally non-refundable unless the issue was caused by our error.

Lost or Stolen Packages

Ben’s Coffee Company is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen after delivery.

If your tracking shows delivered but you cannot locate the package:

  • Check with neighbors or household members

  • Contact the shipping carrier directly

  • Contact us for assistance

We will do our best to help resolve shipping-related issues whenever possible.

Return Shipping

If a return is approved, customers may be responsible for return shipping costs unless the issue was caused by our mistake.

Returned products must:

  • Be unused

  • Be in original packaging

  • Be approved prior to return shipment

Unauthorized returns may not be accepted.

Subscription Orders

Customers with subscription orders may cancel future shipments at any time before the next billing date.

Subscription cancellations made after processing or shipment may still be charged for that order cycle.

Order Cancellations

Orders may only be canceled before fulfillment or shipment.

Once an order has been processed or shipped, it cannot be canceled.

If you need assistance, please contact us immediately after placing your order.

Contact Information

Ben’s Coffee Company
Website: https://www.benscoffeecompany.com
Email: support@benscoffeecompany.com

For customer support questions regarding returns, refunds, damaged orders, or shipping concerns, please contact our support team and we will be happy to assist you.

Policy Updates

Ben’s Coffee Company reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

Thank you for supporting Ben’s Coffee Company.
We appreciate your business and the opportunity to serve premium coffee and tea products to customers nationwide.